Transformation

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Our transformation engagements result in long-term improvements to your cash and revenue performance.  We understand change management. We use an interactive, collaborative approach that results in management ownership of the redesigned process.  Together with your team, we set quantifiable targets, streamline your workflows, expand the use of technology and train and mentor your team. By the time the engagement is complete, your team has the skills to sustain, and further improve upon, improved performance levels.

Typically, our transformation engagements cover multiple areas of the revenue cycle from patient access to financial reporting and generate significant returns on your investment. They can also be tailored to a more limited set of revenue cycle functions.  Goldman HS transformation engagements employ a consistent methodology.

Key Transformation Approach

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Set Transformation Goals

• Establish project charter and governance

• Confirm expected outcomes and timeframes

• Understand management priorities

• Partner with senior staff to promote team investment in outcome

Document Current State

• Identify inefficiencies in current processes

• Understand use of current technology

• Analyze existing performance and trends

• Review staffing levels and management structure

• Determine adequacy of executive and daily operational reporting

• Identify areas for improvement

Process Design – Designing a Revenue Cycle for Greater Accountability and Performance

• Streamlined, efficient processes

• Strengthened management controls

• Expanded use of technology and automation

• Redesigned workflow documentation

End User Training

• Management and staff trained on new processes

• Productivity and quality management tools

• Updated supporting documentation

Results

• Improved metrics, KPIs and cash flow

• Management team able to sustain and build upon improvements

Don’t be shy. We’re here to help. If you are interested in working together, or simply have a question, send us an inquiry and we will happily get back to you!